Refund policy

RETURN & REFUND POLICY

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be unused, in the same condition as received, with original packaging and any tags included. Proof of purchase is required.

To start a return, please contact us at hello@bogensa.com.
The return address will be provided after your request has been reviewed and approved.

Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Custom or personalized products
• Personal care items once opened
• Hazardous materials, flammable liquids, or gases

Sale items may not be eligible for refund unless required by local consumer protection laws.

Exchanges

If you would like to exchange an item, please return the original item first. Once the return is approved, you may place a new order.

Legal Rights

This policy does not affect any mandatory rights you may have under applicable consumer protection laws in your country of residence.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@bogensa.com.