Shipping policy

SHIPPING POLICY

Last updated: January 21, 2026

Thank you for shopping with Bogensa. Below you will find information about order processing, shipping, and delivery.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment has been confirmed.

During periods of high demand or unforeseen circumstances, processing times may be extended. If significant delays occur, we will notify you.

Delivery Time

Estimated delivery times vary depending on your location and shipping method selected at checkout.

Typical estimated delivery times:
Domestic orders: 3–7 business days
International orders: 7–15 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to carriers, customs clearance, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before you complete your purchase.

Any free shipping promotions will be clearly stated on the website.

Shipment Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email. Tracking information will be included where available.

Please allow up to 24–48 hours for tracking details to update.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated.

Delays

We are not responsible for shipping delays caused by carriers, customs authorities, weather conditions, or events beyond our reasonable control.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information. We are not liable for orders lost or undelivered due to incorrect or incomplete addresses provided at checkout.

Contact

If you have any questions regarding shipping, please contact us at:

Email: hello@bogensa.com